Order Changes And Cancellations

At HQEK, we understand that plans can change. You can cancel or modify your order free of charge within 24 hours of placing it.

1. Cancellation or Modification Within 24 Hours

If you wish to cancel or make changes to your order within 24 hours of purchase, please contact our support team at info@hqek.com.

Our team will be happy to assist you and ensure your request is processed promptly.

2. After 24 Hours

Once your order has entered production or shipment processing (typically after 24 hours), it can no longer be canceled.

If you no longer want the item, you may still return it in accordance with our Return Policy after delivery.

3. Making Major Changes

For significant changes (such as item changes, quantity adjustments, or address changes), we recommend canceling the original order and placing a new order with the correct details.

This helps avoid delays and ensures you receive exactly what you want.

4. We’re Here to Help

If you have any questions or need assistance with canceling or modifying your order, please contact us at info@hqek.com.

Our customer support team is always ready to assist you.